Your data
Three ways out, depending on how much you want gone. All of them work without asking us for permission first.
Last updated 21 October 2026
If you only want to cut a single connection, say your Google account or an Instagram profile, and keep using everything else:
This happens straight away. We delete our stored credential, and for most platforms we also ask the platform to cancel the grant at its end, rather than just forgetting it at ours. For Google, including a Google Calendar, we call Google's own revoke endpoint. For Stripe we ask Stripe to disconnect the account. For Instagram and Facebook we ask Meta to withdraw our access, unless the same Facebook login still connects another client, which would lose its access too, or the access came from Meta Business Manager, or Meta cannot confirm it; the screen tells you which, and section 3 shows how to remove it at Meta. For Notion we delete only our copy, so remove the connection in Notion as well, as section 3 shows.
Disconnecting stops us reading anything new from that account. What we had already kept from it, such as its follower counts and the latest batch of its comments, is not deleted by disconnecting: it goes when the table below says, and at the latest with your account.
To remove everything, if you own the studio:
If you are on a studio's team, the same page has Leave this studio. If you are a client with a portal login, your Settings has Delete my login. Either way your access ends straight away, the studio can let you back in for 14 days, and after that your login is deleted, unless you also use it somewhere else. Comments you left, and any hours you logged, keep your name.
Or email support@unsocialstudiio.com from the address on the account and ask us to delete it. We will confirm it is done.
The first 14 days are a way back. We keep a closed account for 14 days in case you change your mind, and the account's owner can sign in and restore it in that time. After that it is deleted, within the 30 days the table below gives.
You do not have to come through us at all. You can cut our access from the account you connected, and it takes effect immediately.
| Platform | Where |
|---|---|
| myaccount.google.com/permissions, find Unsocial Studiio, remove access | |
| Instagram and Facebook | Facebook Settings, then Business integrations, find Unsocial Studiio, remove |
| Notion | Notion Settings, then My connections, find Unsocial Studiio, disconnect |
What actually happens
| Data | When it goes |
|---|---|
| Connection tokens | Disconnecting one account: straight away, and cancelled at the platform as section 1 says. Deleting your whole account: kept for up to 14 days, while the account can be restored, then deleted with it, and we ask each platform to cancel its grant. The exceptions are a Facebook login that another studio's client still uses, and access that came from Meta Business Manager, which you remove at Meta. |
| Your account and profile | Within 30 days of the request. Not yet deleted with it: your own habits and breaks, which notices you have read, and the scrambled copies of your two-step recovery codes. If your studio removed you, rather than you leaving, your login is kept, switched off, until the studio's account is deleted. |
| Your content: plans, drafts, notes, tasks | Within 30 days of the request |
| Uploaded files | Photos, videos and files. A file you delete goes to the bin and is deleted after 7 days. Everything else goes with the account. Not yet deleted with it: the list of photos, clips and links attached to each property listing, a video that was only ever attached to a post and never added to a library, and part of a video upload that never finished. |
| Reviews and comments fetched from Google or Meta | Review text is shown and never stored. For the Today page we keep the latest batch of comments, with each commenter's name and what they wrote, until the next batch replaces it. We also keep, against the comment's or review's id, a sort label for up to 60 days, any reply drafted for it for up to 14 days, and who at the studio answered, liked or hid it. All of it is deleted with the account. |
| Fault records | A record of something that went wrong, on our side or in your browser, is deleted 30 days after the fault last happened, and with the account. |
| Activity record | The record of who did what, and any problem reports sent, are deleted with the account. Records that belong to no studio, such as a failed attempt to sign in with Google and the record that an account was deleted, are kept after it, and can hold an email address and an IP address. |
| Attempt counts | Counts of attempts at signing in, resetting a password, booking a call and the like are deleted within an hour of their window ending. No window is longer than a day. |
| Bounced addresses | If an email to an address bounced for good, or was marked as spam, the address stays on our list of addresses not to send notices to. It is not deleted with an account. |
| Database backups | Our database provider keeps daily backups for 7 days. Once they roll over, your data is gone from them too. |
| Backups of files and notes | When your account is deleted, our nightly backup's copies of it are deleted the same day, or at the latest 30 days later if that deletion has to be tried again. Something you delete yourself keeps its copy for 30 days from the first nightly backup that finds it gone, in case it was a mistake. For a file in the bin, that starts once its 7 days in the bin are up. |
| Backup logs | A record of each nightly backup, which can name a client, is deleted after 90 days. |
| Billing records | Kept 5 years by us and by Stripe, as Australian tax law requires |
Two things worth knowing
Deleting your data here does not delete anything on Google, Instagram, Facebook or Notion. A review reply or a post you published through us stays published, because it lives on their platform and belongs to the account that posted it. To remove it, remove it there.
Billing records survive account deletion. We are legally required to keep them. They record that a payment happened and for how much, not what was in your account.
If your business appears in this platform because an agency manages your accounts, the fastest route is to ask that agency. They control the account, and can disconnect your accounts and switch off your portal logins themselves. Your business's own record stays in their account until they close it: there is not yet a way to delete one client on its own.
You can also revoke our access directly from your own Google, Meta or Notion settings using the links above, which cuts it off regardless of what the agency does. Or write to us and we will help you work out which account holds your information.
Email support@unsocialstudiio.com. We answer deletion requests within 30 days, and usually much sooner.